live webinar

Managing Challenging Situations: Strategies for the Occupational Therapy Practitioners to Improve Client Outcomes and Promote Job Satisfaction

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live webinar

Managing Challenging Situations: Strategies for the Occupational Therapy Practitioner to Improve Client Outcomes and Promote Job Satisfaction

Thursday, December 4, 2025
7 pm (CT) | 8 pm (ET)
1 Contact Hour

Educational level: Introductory 

Category 1: Occupational Therapy Service Delivery
Category 2: Professional Issues

If you need assistance or accommodations, please contact us at Info@AspireOT.us
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Brand New Webinar

This premier offering of this webinar is being offered exclusively in the Just for OT Subscription.

Future offerings will be made available for individual purchase as well as included in the Just for OT subscription.

This webinar will be held on Zoom.

When it comes to occupational therapy practitioners working with clients, the goals often revolve around developing specific skills, strategies, and knowledge to effectively manage and address the unique needs these clients. In addition to having the skill set to manage complex cases, OTPs also must be mindful of the fact that clients may have difficulties with underlying emotional issues, dysfunctional family units, inadequate access to care, and cultural differences. These can show up in the clinical settings as poor compliance with treatment, motivation to participate during the sessions, and behavioral issues, often anger that gets misdirected towards the practitioner. These scenarios can lead to unsatisfactory treatment outcomes and have a negative effect on the workplace satisfaction for the OTP, leading to burnout.

This course is designed to equip occupational therapy practioners with the knowledge, skills, and strategies necessary to address the complexities of working with challenging clients across diverse practice settings. Challenging clients encompass individuals with a range of cognitive, emotional, behavioral, and physical impairments, whose needs may present unique obstacles to therapeutic progress. Through a combination of theoretical learning, case studies, and practical exercises, participants will gain insights into understanding, engaging, and supporting challenging clients to optimize their occupational performance and quality of life.


Target Audience: Occupational therapists, occupational therapy assistants, occupational therapy students
This occupational therapy continuing education course uses the following instructional methods: visual aides (ie slides), discussion board, guided note taking, and learning, and practice opportunities.
Content disclosure: This course does not exclusively focus on any specific product or service.

Presented by:
Lynn Festa, OTR, CHT
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Upon completion of this course, learners will be able to:

  • Explain the underlying causes and triggers of challenging behaviors commonly exhibited by clients, including those with cognitive impairments, mental health issues, or neurological conditions.
  • Describe strategies that can be used to maintain personal well-being, manage stress, and build resilience when working with challenging clients.
  • Identify communication skills that establish rapport, trust, and a therapeutic relationship with challenging clients, fostering cooperation and engagement in therapy sessions.

What OTs and OTAs are saying about Lynn's  courses:

"Loved it! Very interesting topic and great presenter "

OT Course Participant 

"What Lynn said in the course is what it takes exactly to get started in the process of being a CHT, costs, tests, training and time all included.. "

Steve-
OT Course Participant 

What I liked best about the course: "The speaker! She is so personable and a great teacher"

OTA Course Participant
Instructor bioS
A smiling black woman in a natural background
Lynn Festa, OTR, CHT, Wellness Coach
Aspire OT Instructor
Courses:

Strategic Solutions to Banish Burnout for OT Practitioners

Connected Care: Optimizing Occupational Therapy through Inter-Provider/ Inter-professional Communication

Lynn Festa has been an occupational therapist since 1988 and has worked as a clinician and business owner in a variety of settings for over 35 years. In 2012, she found herself disillusioned with her career in healthcare, prompting her journey to become a coach to other professionals who are also seeking more fulfillment from their careers. Lynn now combines her work as an OT with providing training and guidance to professionals in promoting wellness and resilience and limiting burnout, through private coaching sessions, webinars, and customized group workshops.  She attained a certificate in positive psychology, and a certificate in “the science of happiness at work”. She is also an HSP knowledgeable Professional and loves to help others with Sensory Processing Sensitivity flourish in today’s hectic environment. She has presented at international, national, and state conferences, webinars, keynotes, and group workshops. In her free time, Lynn enjoys open water swimming, hiking, reading, and pursuing a career as a singer.  She is the owner of Lynn Festa Coaching. Learn more about Lynn on her website: www.lynnfesta.com, or LinkedIn: https://www.linkedin.com/in/lynn-festa/ 

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Purchase a subscription for only $69  to attend this webinar as well as have 12 months access to our self-paced courses, live webinars, discussion panels and forums!

Course Outline

 0 - 5 minutes

 6-10 minutes 

11-20 minutes


21-40 minutes


41-55 minutes

56-60  minutes
 Introduction and Objectives 

Underlying causes and triggers of challenging behaviors

Communication skills to establish rapport, trust and a therapeutic relationship

Strategies for maintaining well-being, stress management and building resilience.

Scenarios & case study

Wrap Up
Completion Requirements
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In order to receive the certificate of completion, participants must meet ALL of the following criteria:
  • Payment of the course in full
  • Attend webinar in its entirety
  • Complete Attestation of Attendance
  • Pass the course exam with a score of 70% or greater
  • Complete the Post Course Evaluation
Please note that no credit or certificate will be issued unless all criteria is met.  Partial credit will not be issued.  
cancellation policy
Live Courses and Webinars
Learner cancellations: In the event that the learner requests to cancel or is unable to attend a course, a refund for the total paid for the course will be granted if Aspire OT is notified via email at info@aspireot.us within 10 business days prior to date of the scheduled course, minus a non-refundable registration fee of 25% of registration price.  If the learner provides notification of cancellation less then 10 business days prior to the scheduled course, the learner will be offered the opportunity to attend the same webinar on an alternate date or enrollment in the recorded on-demand version of that webinar, instead of a refund.  

No refunds will be issued after a course has been attended for more than 30 minutes.  Partial credit will not be issued.  

Provider cancellations: 
In the event of inclement weather or other event resulting in the inability for a live course to be provided within the scheduled time, learners will be offered an alternate date or a full refund for registration paid.
On-Demand web Courses 
Web courses will remain available to learners for 1 year. No refunds will be available for web courses that have been attended or viewed for greater than 30 minutes. In the event of a refund, the learner will be unenrolled in the course immediately upon issuance of a refund. No refunds will be issued for any course in which a certificate has been issued.  
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Aspire OT is an AOTA Approved Provider of professional development.
PD activity approval ID# 14323
This Distance Learning-Interactive course is offered at 0.10 CEUs (Introductory level, OT Service Delivery & Professional Issues) 
The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.
This course is

Registered with CE Broker

Aspire OT reports directly to CE Broker for those states that require it: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Michigan, Oklahoma, South Carolina and Tennessee.

  • CE Broker Tracking Number: 20-1339075
  • Individuals must complete the required steps to set up their Aspire OT account. You can view those steps here. 
  • Course completions are reported within 48 hours.
  • Refer to our FAQ for more information.

Course Author

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This course is being offered by Aspire OT.